“We are very sorry”: Optus in cyberattack


Optus has announced that its 9 million customers have been affected by a cyber attack.

This presumably includes subscribers to its TV and subhub platforms (there’s no indication of only citing mobile/web customers).

“We are devastated to discover that we have been subjected to a cyberattack that has resulted in the disclosure of our customers’ personal information to someone who should not see it,” said Kelly Bayer Rosemary, CEO of Optus.

“As soon as we knew, we took action to block the attack and launched an immediate investigation. While not everyone may be affected and our investigation is ongoing, we want all of our customers to know what happened as soon as possible so they can increase their vigilance. We are very sorry and understand that customers will be concerned. Please be assured that we are working hard and collaborating with all relevant authorities and organizations to protect our customers as much as possible.”

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After a cyber attack, Optus investigates possible unauthorized access to current and former customer data.

Upon discovering this, Optus immediately ended the attack. Optus works with the Australian Cyber ​​Security Center to mitigate all risks to customers. Optus has also notified the Australian Federal Police, the Australian Information Commissioner’s Office and key regulators.

Information that may have been disclosed includes customer names, dates of birth, phone numbers, email addresses, and for a subset of customers, addresses, ID document numbers such as driver’s license or passport numbers. Payment details and account passwords were not compromised.

Optus services, including mobile and home internet, are unaffected, and messaging and voice calls have not been compromised. Optus services can continue to be used safely and operate as usual.

“Optus has also notified key financial institutions of this matter. While we are not aware of any customers being harmed, we encourage customers to raise awareness of their accounts, including checking for any unusual or fraudulent activity and any notifications that seem strange or suspicious.”

To protect against fraud, customers are encouraged to contact reputable sources such as e.g.:

For customers deemed to be at increased risk, Optus will provide proactive personal alerts and provide expert third-party monitoring services.

The most up-to-date information will be available via optus.com.au. Customers who have specific concerns can contact Optus via the My Optus app (which remains the safest way to interact with Optus) or by calling 133 937. Optus will not send links in emails or SMS messages.

FAQs are here.

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