Street Health Outreach & Wellness (SHOW) program named finalist in UCSF 2022 Digital Health Awards
SHOW recognized as Best in Class in the New Telehealth Innovation category for its groundbreaking work bringing medical and social resources to New Yorkers experiencing homelessness
NYC Health + Hospitals announced today that its Street Health Outreach & Wellness (SHOW) mobile program has been named a finalist in the University of California, San Francisco | Health Hub Digital Health Awards Competition. SHOW was recognized as Best in Class in the New Telehealth Innovation category for its groundbreaking work bringing medical and social resources to thousands of New Yorkers, with a focus on people experiencing homelessness. To date, the SHOW team has made over 177,000 unique engagements with New Yorkers, over 84,700 COVID-19 tests, 18,500 medical consultations, 8,200 vaccinations and more than 53,000 social work engagements.
“When we talk about meeting people where they are, we mean it,” said New York City Deputy Mayor for Health and Human Services Anne Williams-Isom. “We know that this work requires sustained, thoughtful engagement with people experiencing homelessness and the SHOW model has given us a powerful tool in that effort. We combine technological resources with skilled outreach professionals for services in the moment, in place and in times to deliver after every interaction Thanks to all the teams in the city who do this work every day.
“NYC Health + Hospitals’ SHOW program truly delivers on the city’s commitment to connecting vulnerable New Yorkers with critical health services by meeting them where they are,” said Department of Social Services Commissioner Gary P. Jenkins. “SHOW is an incredible example of how New York City continues to lead the way in implementing innovative solutions that prioritize and strengthen equity and access to care for some of our most vulnerable communities.”
“SHOW’s critical efforts to provide mobile health and social services to New Yorkers with limited access have revolutionized where and how we can treat patients in New York City, and created a model for other cities to follow,” said Amanda Johnson, Assistant Vice President in the Office of Ambulatory Care at NYC Health + Hospitals. “We are honored that the SHOW initiative has been named a finalist for UCSF’s Digital Health Awards, and look forward to building on the program’s success in bringing life-changing healthcare to more vulnerable New Yorkers.”
“The SHOW program continues to distinguish itself by bringing technology-enabled care to underserved communities throughout New York City,” said Lee Bienstock, Chief Operating Officer at DocGo. “We are grateful to have worked closely with NYC Health + Hospitals on this vital project over the past 18 months, and look forward to continuing this work. We hope that communities across the United States will follow the leadership of New York’s health capital note, and launch similar programs to care for their underserved populations.
Launched in April 2021, the Street Health Outreach + Wellness (SHOW) program deploys a fleet of eight mobile health units throughout New York City to meet people historically disconnected from a continuum of care, where they are, engage them, and invite them for care. without pre-scheduled appointments, costs or other barriers. In addition to providing vaccinations and no-cost COVID-19 and flu testing, patients are assessed for other needed care, including physical and mental health screenings and harm reduction services.
SHOW’s community-based mobile clinics are paired with roving medical teams consisting of an advanced practice provider (APP), paramedics, and social workers. These teams walk block by block to provide vaccinations, wound care, harm reduction resources and other services to those living on the streets, often in places only accessible by foot such as parks and subways.
SHOW efforts have connected thousands of people to services such as testing, vaccinations, COVID treatments, acute care, medications, primary care, mental health resources, harm reduction services, and external resources that people can use to access food, clothing, a place to stay , and other critical services. By actively meeting individuals where they are, SHOW can address medical issues before they become full-blown crises, reducing costly emergency room visits and hospital admissions. In addition, SHOW teams can build relationships with historically stigmatized populations, including those living on the streets, earning patients’ trust and willingness to accept care.
This spring, SHOW launched a buprenorphine treatment pathway to connect New Yorkers struggling with opioid addiction to medication-assisted buprenorphine treatment through NYC Health + Hospitals’ Virtual Express Care Behavioral Health platform. The initiative further expanded the options SHOW offers to provide comprehensive care for patients with opioid use disorders.
The SHOW program uses DocGo’s HealthPoint software platform to look for trends and determine where to send SHOW units for the most effective impact and engagement with target populations. Patients with smartphone or internet access can use HealthPoint to review their information – once SHOW patients are registered in HealthPoint, DocGo can leverage its embedded telehealth platform to consult with doctors and prescribe medications at local pharmacies. HealthPoint is a HIPAA-compliant, patient-facing app that enables turnkey registration, reporting and data storage. HealthPoint is integrated with some of the largest electronic health record (EHR) systems in the nation, with the CDC for vaccine tracking, and with Tableau for robust data reporting.
UCSF | Health Hub’s fourth annual Digital Health Awards recognizes, “the achievements of innovative health tech companies that are dramatically improving healthcare through the use of technology in the digital health industry.” Over 1,250 companies made awards that were evaluated by a panel of over a thousand healthcare experts in academia and the healthcare and life sciences industry.
NYC Health + Hospitals’ Dr. Amanda Johnson, Assistant Vice President in the Office of Ambulatory Care, speaks at a Digital Fireside Chat this afternoon. UCSF will announce winners for each award category in Las Vegas on November 14.
About NYC Health + Hospitals
NYC Health + Hospitals is the largest municipal health care system in the nation, serving more than one million New Yorkers annually at more than 70 patient care sites across the city’s five boroughs. A robust network of outpatient, neighborhood-based primary and specialty care centers anchors the coordination of care with the system’s trauma centers, nursing homes, post-acute care centers, home care agencies, and MetroPlus Health Plan – all supported by 11 major hospitals. Its diverse workforce of more than 43,000 employees is uniquely focused on enabling New Yorkers, without exception, to live the healthiest lives possible. For more information, visit www.nychealthandhospitals.org and stay connected on Facebook at https://www.facebook.com/NYCHealthSystem or Twitter at @NYCHealthSystem
About the NYC Test & Treat Corps
The NYC Test & Treat Corps is the city’s comprehensive effort to respond to COVID-19 by providing New Yorkers with accessible, no-cost testing, rapid connections to COVID-19 treatment and resources to support those struggling with long-term COVID recover. Through a partnership with NYC Health + Hospitals and the Department of Health and Mental Hygiene, the NYC Test & Treat Corps provides New Yorkers with equitable, widespread access to the critical tools for COVID-19 testing and treatment. For more information, visit testandtreat.nyc.
Contact: 212-788-3339; [email protected]
DocGo is a leading provider of last mile mobile care services and integrated medical transportation solutions. DocGo disrupts the traditional four-wall healthcare system by providing high-quality, highly affordable care to patients where and when they need it. DocGo’s innovative technology and dedicated field staff of certified healthcare professionals increase the quality of patient care and drive business efficiency for facilities, hospital networks and health insurance providers. With Mobile Health, DocGo enables the full promise and potential of telehealth by facilitating health treatment, in tandem with a remote doctor, in the comfort of a patient’s home or workplace. Together with DocGo’s integrated ambulance medical transport services, DocGo bridges the gap between physical and virtual care. For more information, please visit www.docgo.com.