Explore The Future Of Healthcare: Building a Patient-centric, One-stop Online Healthcare Platform


dr Tencent Healthcare Senior Vice President Alex Ng was the keynote speaker at the 2022 MIT Platform Strategy Summit held at the MIT Media Lab. Below is an excerpt of his presentation, edited for brevity.

More and more people are turning to the internet for health and medical advice as information becomes more accessible online. Questions arosehowever, about the reliability and impartiality of information found online. Although medical information has been available online for some time, much of it has been fragmented and focused on point solutions. What healthcare consumers are missing is an integrated online resource that brings together multiple providers with reliable information in one easy-to-use, one-stop platform.

As early as 2017, Tencent began looking for ways to improve public access to Chinas healthcare system in addressing this critical issue. With more than a billion users Weixin and its international version WeChatwe started thinking about how we could create a patient-centric, integrated online platform that would make it easier for people to connect to credible medical services and health information, whether they live in megacities or remote mountain villages.

Solve immediate and urgent problems

We have launched several pilot programs to explore how we can use technologies like artificial intelligence to improve the efficiency of medical services. In 2019, we began beta testing the Tencent Healthcare Platform, a mini-program within it Weixin Ecosystem and accessible to all Weixin and WeChat User.

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As the COVID-19 pandemic hit, we accelerated our efforts to create an integrated and effective internet platform to not only address the immediate and urgent problems, but also to establish the future model for the online healthcare system. We wanted to integrate online solutions and increase the reliability of the platform.

From its earliest iteration, the Tencent Healthcare platform has become the premier online source of reliable healthcare information in China. The platform grew in popularity during the pandemic. Both Weixin and WeChat Users use it to book consultations, order prescriptions, and access professional health information. At the height of the pandemic, the platform served over 350 million visitors in February 2020, and the platform is still a one-stop shop for more than 95 million monthly users.

Mobile digital assistant

An integrated platform enables an online service model that creates a better patient experience and increases the efficiency of healthcare professionals performing administrative tasks. It is part of broader initiatives worldwide to digitize health records to ensure better healthcare.

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A patient-centric and decentralized ecosystem of medical and healthcare professionals connected to secure Electronic Medical Records (EMR) can be tailored to each unique healthcare environment to ensure coordinated, faster, and more accurate service.

In contrast to the original computerization of the healthcare system in the 1990s – when doctors had to spend more time with computers and administrative work than with patients – medical staff can now interact with patients on a deeper and more meaningful level through such a “mobile digital assistant”.

We see more opportunities for doctors and hospitals to use telemedicine and other online technologies to provide healthcare services to patients. More and more routine medical transactions are being conducted online, and the Internet will continue to be a primary source of health information.

Healthcare Transformation

We create an extensive, independent, credible and well-researched database of resources validated by medical professionals for anyone to access. This database contains articles, papers and streaming video assets covering a wide range of diseases and treatments.

weReintegration of general public health information, with the entire journey in the healthcare system, such as For example, booking doctor’s appointments, paying hospital bills, buying over-the-counter medicines, and consulting with doctors via messages or live streams. The 360-degree approach gives them access to a network of experienced healthcare providers and support services, from prevention to early detection and treatment.

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Healthcare professionals and organizations, on the other hand, connect an integrated, digitized healthcare platform to a broader ecosystem outside of hospitals, creating opportunities to advance their specialties and provide better care to patients.

Better records management enables better health outcomes and improves the patient experience. With patient records available in a secure digital format, physicians and nurses can make more timely and informed decisions related to effective disease prevention and primary care, targeted and quality acute care, and long-term management of chronic diseases.

Additionally, administrative tasks such as paperwork can be reduced by digitally consolidating patient contact details, medical histories, insurance records, and the like in one place.

As Tencent Healthcare evolves, we will look for ways to continually update and enrich the content on our platform to bring the online and offline healthcare worlds together and create a better patient experience for everyone.



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