Aussies now complain more about our mobile services than internet plans

A new report by Australia’s telecoms regulator recorded nearly 80,000 complaints about phone and internet services in the last financial year, and while that number is significant, it actually represents a 33.4% year-on-year decline.

So what’s not working for us? According to the Telecommunications Industry Ombudsman (TIO) report, it’s our cellular services (opens in new tab). Cellular services account for the largest proportion of complaints, accounting for 39.7% of all complaints.

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